How charging works
1.1 You buy Credits in advance. A service is charged when you start it, for example when you click "Run verification" or "Search". Uploading a document is free.
1.2 Credits do not expire while your Account is open.
When we refund
We refund in each of these cases:
| Case | What you get back |
|---|---|
| (a) A service fails because of our fault and gives you no usable Report (for example the run stops, or the Report is incomplete in a way the Report itself flags as a system failure) | The Credits spent, returned to your wallet automatically, or money back to your payment method if you ask |
| (b) You were charged twice, or charged a wrong amount | The excess, to your payment method |
| (c) A Report is materially wrong because of our error (not because a source record or your document was wrong) and you tell us within 30 days | A re-run free of charge, or the Credits spent, at your choice |
| (d) You close your Account, or we close it or withdraw a service without fault on your part | The price you paid for unused paid Credits, if you ask within 90 days of closure (Terms section 8.6) |
| (e) You bought Credits and have not used any of them, and you ask within 7 days of purchase | The full price |
| (f) An EC Request we cannot complete | The ₹199 service fee, and any Government fee that the portal refunds |
When we do not refund
3.1 Credits already spent on a service that ran as described, including a Report that correctly reports what the source records say, even if that is not the answer you hoped for.
3.2 A Report affected by a document you uploaded that was wrong, unreadable or for different land, or by a Government source that was wrong or incomplete. We will help you re-run it once the document or source is right.
3.3 Free or promotional Credits.
3.4 The Government fee for an EC once IGR has accepted the application.
Professional Title Opinion
4.1 Our service fee and the advocate's professional fee are separate (see the Professional Title Opinion Terms).
4.2 Before the advocate accepts the matter, you may cancel and get back everything you paid.
4.3 After acceptance, our fee is refundable only for services we have not yet performed. The advocate's fee is governed by your engagement with the advocate; where we collected it on the advocate's behalf, we pass on any refund the advocate agrees or is required to give.
How to ask
Email contact@bhoomiscan.in or use https://www.bhoomiscan.in/grievance with your order or scan ID. We reply within 24 hours and decide within 15 days. Approved refunds go back to the original payment method within 7 Business Days of approval; your bank may take longer to show it.